This Privacy Policy outlines how we collect, use, store, and protect your information when you use the MESHA DMS-UPS app to monitor and analyse data from your battery device. It also explains your choices regarding the data you provide.

The app serves as an interface to retrieve data from the hardware via Bluetooth. The data collected from the hardware is uploaded to the cloud using your mobile internet connection. This data is then computed and analysed to generate a report, which is available for download within the app.

By using the app,you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
We do not collect personal or personally identifiable information through the app.

• Device Identifiers: The device ID associated with the hardware to facilitate data retrieval.
• System Details: You may enter system details regarding the installation.
• App Usage Data: We may collect non-personally identifiable data regarding app usage,
  including crash reports or performance-related data, to improve the app experience.

 

2. How We Use the Data

• System details: To include system details in the performance reports or summaries of connected devices.
• App Report Download: The report generated from the data is made available for you to
  download back onto your mobile device through the app.
  We do not collect or use any personal data, as no personal information is gathered from users.

 

3. Data Storage and Retention

• Data Stored Locally: Data is initially stored on the device’s hardware before being transferred to the cloud.
• Retention Period: You may delete your data at any time by following the instructions within the app, which will remove all data associated with your device.

 

4. Data Security
We take reasonable measures to ensure the protection of your data from unauthorized access, loss, or alteration. This includes encryption both during data transfer and while it is stored in the cloud.

• Encryption: All data transferred to the cloud is encrypted.
• Secure Servers: Data is stored on secure, access-controlled servers.

However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Third-Party Services

The app uses third-party services for cloud storage and data processing. These third parties are
obligated to keep your data confidential and secure. However, we are not responsible for any data
collected by these third parties beyond what is necessary to provide services within the scope of the
app.

6. Sharing Your Information
We do not sell, trade, or rent your information to third parties. We do not share your data with any
third-party organizations for marketing or commercial purposes. We may share your data only when
required by law or when necessary to protect the rights, property, or safety of the app users, the
company, or others.

7. User Rights

You have the following rights regarding your data:

• Access: You may access the data associated with your device through the app at any time.
• Deletion: You can delete your data from the app by following the instructions within the app

 

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. In the event of significant changes, we will
notify you by posting the updated Privacy Policy in the app and updating the effective date at the
top of the document. We encourage you to review this Privacy Policy periodically to stay informed
about how we protect your data.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact
us via the support section of the app or reach out to our customer support team at:

Mesha Energy Solutions Pvt. Ltd.
#9, 3rd A Cross Rd, Yeswanthpur Industrial Suburb,
Yeswanthpur, Bengaluru, Karnataka 560096

Email: support@meshatech.com

Phone: +91 9019089955